Privacy Policy
1. What this policy covers
This Privacy Policy describes how Expeal handles information when you visit expeal.com, our informational website. It applies to the website only.
In this policy, "Expeal," "we," "us," and "our" refer to Expeal, Inc.
It does not cover our separate application at app.expeal.com, which has its own privacy policy. If you create an account, upload documents, or begin an expungement process, you are using the application, and that application's policy applies.
Expeal is a legal technology service provider. We are not a law firm and we do not provide legal advice. For the full terms of that distinction, see our Terms of Service.
2. What we do not do
We have built this site to collect as little information about you as reasonably possible. Specifically:
- We do not use tracking tools. No Google Analytics, no Google Tag Manager, no Facebook Pixel, no advertising pixels, no heat-mapping or session-recording tools of any kind.
- We do not use cookies. Our website does not set first-party cookies. It does not use
localStorage,sessionStorage, or any other browser storage mechanism to save information about you between visits. - We do not sell your information. We have never sold your personal information and we have no plans to.
- We do not share your information for advertising. We do not run ads, we do not participate in ad networks, and we do not share your information with advertising partners.
- We do not build profiles about you. We do not attempt to identify repeat visitors, link your activity across sessions, or infer characteristics about you.
- We do not require an account to browse. You can use every part of this website without registering or identifying yourself.
These are commitments. We will not change any of them silently. If we ever change any of them, we will update this policy and post a notice on our homepage before the change takes effect.
3. What we collect
We collect three categories of information. All three are narrow.
3.1 Messages you send us
Our contact form opens a new message in your email client, pre-filled with what you typed. Your message reaches us only if you send it from your own email account. We do not operate a contact-form server or database.
When you send us an email — through the contact form, to privacy@expeal.com, to contact@expeal.com, or to any other Expeal address — we receive whatever you chose to include: your email address, your name if you included it, and the content of your message.
We use these messages to respond to you. We keep them in our email system for as long as needed to respond and for reasonable record-keeping afterward. We do not upload email contents to third-party services beyond our email host.
3.2 Eligibility-checker activity
Our eligibility checker and any similar interactive tools on the site run entirely in your browser. Your answers are reflected in the page URL so you can share, bookmark, or print your result. We do not receive, store, or see your answers. If you share the URL, the person you share it with can reconstruct the answers — treat the URL as you would any document containing those details.
If you later choose to begin an expungement through our application at app.expeal.com, that application has its own data collection. See the application's privacy policy for details.
3.3 Basic server logs
Our web host (Dreamhost) maintains routine server logs for the purpose of operating, securing, and troubleshooting the website. These logs include things like: the IP address your request came from, the time of the request, the page or file requested, the browser and operating system reported by your device, and the referring URL if any.
Server logs are retained per our hosting provider's standard retention schedule — approximately 30 days for access logs. We do not combine server-log data with any other information to identify or profile you. We access server logs only when diagnosing a problem or investigating a security event.
4. How we use what we receive
We use the narrow categories of information described in §3 for the following purposes:
- To respond to you. If you email us, we read the message and reply.
- To operate and secure the website. Server logs help us detect and respond to operational issues and security incidents.
- To improve the site. We may review aggregate patterns in server logs (e.g., which pages return errors) to find and fix problems. We do not analyze individual browsing behavior.
- To comply with law. If a lawful process requires us to retain or disclose information, we comply.
We do not use what we receive for advertising, profiling, or decisions that affect you legally or similarly significantly.
5. Who sees your information
A small number of service providers may technically have access to information we receive — specifically our email host and our web host. These providers handle the information only to deliver their service to us. They are contractually bound to protect it and not use it for their own purposes.
We do not sell, rent, trade, or otherwise transfer information to any advertising network, data broker, or other third party for their own commercial use.
We may disclose information when legally compelled (subpoena, court order, or similar process), when needed to protect the safety of a person, or when needed to investigate and stop activity we reasonably believe to be illegal.
6. Your rights
Regardless of where you live, you have the following rights regarding any personal information we hold about you:
- Right to know what we collect, use, and share about you.
- Right to access a copy of the information we hold about you.
- Right to correct information that is inaccurate.
- Right to delete information we hold about you.
- Right to portability — to receive your information in a usable format.
- Right to opt out of the sale or sharing of your personal information for advertising purposes.
- Right to non-discrimination for exercising any of these rights.
Because of the design choices described in §2, most of these rights have limited application in practice: we do not sell or share your information (so there is nothing to opt out of), and we do not retain detailed records of your browsing (so there is usually nothing to access or delete beyond any emails you chose to send us and any server-log entries from within the retention window).
Where you have emailed us, the emails themselves are the only identifiable record we typically hold about you. We will honor any valid request to access, correct, or delete that record, subject to legal retention obligations.
7. How to exercise your rights
Send a request to privacy@expeal.com. Include enough information for us to locate any records about you (typically: the email address you used to contact us, and the approximate date of contact).
We will respond within 45 days of receiving your request. If we need more time, we will tell you why and how much more time we need (up to an additional 45 days, as permitted by applicable law).
If you prefer to make your request through an authorized agent, you may do so. We may ask your agent to provide proof of the authorization and may ask you to confirm the request directly.
We will not discriminate against you for exercising any of these rights. Exercising your rights will not affect the price or availability of any Expeal service.
If we deny your request in whole or in part, we will explain why and inform you of your right to appeal. To appeal, reply to our response or email privacy@expeal.com with the word "Appeal" in the subject line.
8. Children
The Expeal website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has sent us information, please contact privacy@expeal.com and we will delete it.
If you are between 13 and 16 and reside in a state that provides additional protections for minors, those protections are substantively satisfied by our general posture: we do not sell or share personal information for advertising purposes, regardless of age.
9. Users outside the United States
The Expeal website is operated from the United States and is intended for U.S. users. If you access the site from outside the U.S., your information (to the extent we receive any under §3) may be processed in the U.S.
If you are a resident of the European Economic Area, the United Kingdom, or another jurisdiction with data protection laws that differ from U.S. law, the commitments in this policy meet or exceed the substantive requirements of most of those laws (no tracking, no profiling, no sale, minimal collection). You retain any additional rights that apply to you under your local law, and you may contact privacy@expeal.com to exercise them.
10. Security
We take reasonable technical and organizational measures to protect any information we receive. These include HTTPS encryption of all traffic to and from our website, access controls on our email systems, and periodic review of our infrastructure.
No system is perfectly secure. If a security incident occurs that affects your information, we will notify you and any applicable authorities as required by law.
11. Changes to this policy
If we change this policy, we will update the "Last updated" date at the top and, for substantive changes, post a notice on the website homepage for at least 30 days before the change takes effect. If a change would materially reduce your privacy rights, we will seek your affirmative consent before applying it to information we already hold.
We will not change a commitment described in §2 silently. Any such change is, by definition, a substantive change.
12. Governing law
This policy is governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Any dispute concerning this policy will be resolved in accordance with our Terms of Service.
13. Not a law firm
Expeal is a legal technology service provider. We are not a law firm. Nothing on our website is legal advice, and your use of the website does not create an attorney-client relationship.
For jurisdiction-specific attorney referral information, see our per-state disclosures. For the full scope of what Expeal is and is not, see our Terms of Service.
14. How to contact us
For privacy matters: privacy@expeal.comFor general inquiries: contact@expeal.com
Mailing address:
Expeal, Inc.
6050 Collier Boulevard, Suite 132
Naples, FL 34114