Last Updated: 04/23/2017
You must be the legal age of majority in your state of residence or otherwise able to form a binding contract with Expeal in order to use the Services. In no event is use of the Services permitted by those under the age of 13.
By using Expeal, you agree to these Terms of Service. You also need to be an adult, as defined by the state where you live (usually that means 18).
Registered users who complete a document interview will receive instructions on how to access their free criminal background check request and official forms ("Free Version"), regardless of whether that user upgrades to a paid version of the Services (individually, "Paid Version", collectively, "Free Versions").
Expeal makes available several Paid Versions to customers who provide a valid payment instrument, such as a credit card or other payment method. If you choose to obtain a Paid Version, you will automatically be charged for the amount of the Paid Version you have chosen and you authorize Expeal to charge your payment method the fee, as applicable. If you wish to upgrade your Paid Version to a higher Paid Version, you will be charged the difference between your current Paid Version and the new Paid Version you are upgrading to. Please visit our pricing page for additional details on our Paid Versions.
To enable you to conveniently purchase additional products and services, Expeal will store and update (e.g., upon expiration) your payment method on file. If we are unable to charge your designated payment method for any reason, we reserve the right to automatically downgrade your paid plan to a lower-priced plan or to suspend your paid membership until your designated payment method can be charged agin. Please note that it is your responsibility to maintain current credit card information on file with Expeal.
If you use Expeal's Free Version, you'll get the documents to request your criminal background and all official forms provided by the state, absolutely free, regardless of whether you upgrade to a Paid Version. If you do purchase a Paid Version, we'll keep your payment method on file in the event you want to upgrade or purchase additional products.
We want to make sure you are 100% satisfied with our Services. If you are less than satisfied or believe there has been an error in biling, please contact our customer service team by email at support [at] expeal.com or by telephone at (844) 839-7325 immediately so that we can help you resolve the issue, provide a refund, or offer credit that can be used for future Services.
When contacting us, please include any details relating to the Services you have purchased so that we can ensure you are completely satisfied with your experience with Expeal. All refund requests must be made within 30 days of purchase. If you wish to cancel an Expeal Paid Version, you may apply to receive a prorated refund for the remaining costs and labor which has not been used, minus a fee to cover the closing of your case. In order to apply for a refund relating to an Expeal Paid Version, please email refundrequest [at] expeal.com or call us at (844) 839-7325.
We do not offer refunds on payments we have collected for Forms packages or we have already paid to third parties in relation to your order. We also cannot refund any money paid by you directly to third parties, such as payments made by you for fingerprints, certified documents, or otherwise.
We gladly offer refunds for billing mistakes. If you change your mind and want to cancel an Expeal Paid Version that you paid for upfront, we can give you a prorated refund. Unless you have a good reason, we don't give refunds for Forms packages or for services that you've already used.
To downgrade your membership from an Expeal Paid Version or an Attorney Paid Version to a Forms Paid Version, please contact support [at] expeal.com. Alternativeyly, you may call our customer service team at (844) 839-7325 during our regular business hours (9:00 am to 9:00 pm, Monday through Friday, Eastern Time).
Please note that if you choose to downgrade your Paid Version, Expeal reserves the right to collect fees from you to cover fees charged to Expeal or its agent on behalf of your order. Please note that downgrading does not affect your ability to access the documents you created on Expeal's website.
There is no other form of downgrade available. Please see section 2. Refund Policy for any other scenario.
You can downgrade from an Expeal or Attorney Paid Version to a Forms Paid Version at any time.
Expeal provides a platform for legal information and self-help. The information provided by Expeal along with the content on our website related to legal matters ("Legal Information") is provided for your private use and does not constitute legal advice. We do not review any information you provide us for legal accuracy or sufficiency, draw legal conclusions, provide opinions about your answers, or apply the law to the facts of your situation.
If you need legal advice for a specific problem, you should consult with licensed attorney. Neither Expeal nor any Legal Information provided by Expeal is a substitute for legal advice from a qualified attorney licensed to practice in an appropriate jurisdiction. As Expeal is not a law firm, please note that any communications between you and a Expeal may not be protected as confidential information under the attorney-client privilege doctrine.
Your use of the Services does not create an attorney-client relationship between you and Expeal, or between you and any Expeal employee or representative. Unless you are otherwise represented by an attorney, including a Participating Attorney, you represent yourself in any legal matter you undertake through our Services.
Expeal is not a "Lawyer Referral Service". The directory of lawyers published on our website is provided to the public free of charge and is for informational purposes only. Expeal does not endorse or recommend any attorney nor does it make any warranty as to the qualifications or competency of any attorney.
Expeal does not provide legal advice—only a licensed attorney can do that. Although we can connect you with independent lawyers through our network, Expeal is not responsible for the advice they give.
When you use our Services, you will have the opportunity to initiate contact with an independent attorney (a "Participating Attorney"). Participating Attorneys are neither employees nor agents of Expeal. Participating Attorneys are third-party independent contractors who carry their own malpractice insurance and have agreed to provide online answers, limited consultations, or other basic legal services to Expeal users. Communicating with a Participating Attorney through Expeal is NOT required. However, if you choose to communicate with a Participating Attorney through Expeal, please note the following:
EXPEAL SHALL HAVE NO RESPONSIBILITY OR LIABILITY OF ANY KIND FOR ANY PROFESSIONAL SERVICES RENDERED BY ANY ATTORNEY YOU ENCOUNTER ON OR THROUGH OUR WEBSITE, AND ANY USE OR RELIANCE ON SUCH PROFESSIONAL SERVICES IS SOLELY AT YOUR OWN RISK.
The attorneys you find through our website are independent contractors, not Expeal employees, so they're free to set their own terms and fees. Expeal is not responsible for the services or advice they give. We can access any messages you send to an attorney through the Expeal website for fulfillment and quality assurance purposes.
Attorney profiles on our website are advertisements and should be interpreted as such. Expeal does not investigate, verify or warrant the accuracy of the information contained in any attorney profile on our website. Participating Attorneys are third-party independent contractors solely responsible for the advice they give, the services they provide and the representations about themselves they make. You are solely responsible for assessing the quality, integrity, suitability and trustworthiness of all persons with whom you communicate regarding your legal needs.
We provide a lawyer directory as a free public service, not a list of endorsements. It's up to you to research any lawyer you're thinking about hiring.
Expeal partners with other companies to fulfill Expeal Paid Version related Services. You understand and agree that Expeal will share certain personally identifiable information for you with the applicable third-party provider.
While not all states require a licensed attorney work on your case, Expeal does. Any Expeal Paid Version will be worked on and supervised by an individual with an active law license on file with their State Bar Association ("Third-Party Provider"). By purchased Expeal Paid Version Services from Expeal, you authorize Expeal and/or its Third-Party Provider to receive service of process, including any notices of legal proceedings, other legal notices, or official government communication, and any items covered by the respective statute, rule, or regulation on your behalf. You further authorize your Third-Party Provider to scan, upload and transmit any such communications received on your behalf to your email address and into your account. When appropriate, Expeal and/or its Third-Party Provider may also forward physical mail received on your behalf to the business address we have on record. To update your address, please contact us at (844) 839-7325 or support [at] expeal.com. The Expeal Paid Version is intended for users addressing their own criminal record. Communications related to Expeal filings will be directed towards the address of the individual we have on file.
In the event that Expeal does not receive full payment, Expeal reserves the right to terminate your order and cancel the relationship with our Third-Party Provider in relation to that order. You agree to bear any risk and under no circumstances will Expeal be liable or responsible for any damage or inconvenience caused or alleged to be caused by termination.
Expeal will share your information with its partners in order to fulfill your order purchased through Expeal. Expeal reserves the right to cancel your service if payment is not received.
Expeal reserves the right, in its sole discretion, to downgrade or terminate your access to the Services, for any reason and at any time without prior notice. For example, we may suspend or terminate your use of the Services if you are not complying with these Terms, or if you are using the Services in a manner that would expose us to legal liability, disrupt the Services or disrupt others' use of the Services.
If Expeal elects to terminate your account, Expeal will provide you with notice at your registered email address. Expeal also reserves the right to modify or discontinue, either temporarily or permanently, any part of its Services with notice. You agree that Expeal will not be liable to you or to any third party for any modification, suspension, or discontinuance of your membership in the Services.
Expeal has the right to downgrade or cancel your account at any time. This is a very rare occurrence, and would only happen if you were violating the terms, breaking the law, or otherwise misusing the service.
Expeal does not claim ownership of any documents you either create or upload and store using our Services ("Documents"). You grant permission for Expeal to use your Documents in connection with providing Services to you.
You acknowledge and agree that Expeal may preserve these Documents as well as disclose them if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to accomplish any of the following: (1) to comply with legal process, applicable laws or government requests; (2) to enforce these Terms; (3) to respond to claims that any content violates the rights of third parties; or (4) to protect the rights, property, or personal safety of Expeal, its users and the public. You understand that the technical processing and transmission of the Service, including your content, may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. You agree that Expeal has no responsibility or liability for deleting or failing to store any content maintained or uploaded by the Services.
The documents you create and store on our website belong to you. But if required to by law, we have the right to share them with law enforcement.
By creating an account, you agree that you may receive communications from Expeal, such as newsletters, special offers, and account reminders and updates. You also understand that you can remove yourself from these communications by clicking the "Unsubscribe" link in the footer of the actual email.
Expeal may send you emails, but you can unsubscribe at any time.
This paragraph is a placeholder for a new section related to an electronic signature feature that will be coming soon.
Our Services include a large number of what are collectively called "Communications Services." These include services such as live chats, comment threads, blog posts, question and answer products, customer service communication forums, calendars, and other message services. You agree to use the Communication Services only to post, send, and receive messages or materials proper to and related to the particular Communication Service. When using a Communication Service, you agree that you will not do any of the following:
Although Expeal has no obligation to monitor the Communication Services, we reserve the right, in our own discretion, to review and remove materials posted to a Communication Service, in whole or in part. Expeal reserves the right to disclose any materials posted, information or activity as necessary to satisfy any applicable law, regulation, legal process, or governmental request.
We offer a lot of ways to communicate through our website, like live chats, blog comments, and more. You agree to use those services as intended, and not to post anything illegal or abusive.
You can only use our Services if they do not conflict with or violate the laws of your jurisdiction(s). The availability of our Services in your jurisdiction(s) is not an invitation or offer by Expeal to access or use our website or Services. By using our Services, you accept sole responsibility that you or any family member's use of or access to our Services does not violate any applicable laws in your jurisdiction(s). To enforce this provision, Expeal reserves the right to refuse membership, or suspend or terminate your account immediately and without prior notice at our sole discretion.
The following are specifically excluded or prohibited:
You may not hack, "scrape" or "crawl" Expeal.com whether directly or through intermediaries such as spiders, robots, crawlers, scrapers, framing, iframes or RSS feeds, or otherwise access or attempt to access any information Expeal has not intentionally made available to you on its website via purchased subscription. Your use of the Expeal website does not entitle you to resell any Expeal content without prior express written consent from Expeal.
If for any reason it would be illegal for you to use Expeal services, you agree not to do so. You also agree not to use Expeal for frivolous lawsuits, international affairs, violent crimes, or to sue Expeal itself.
Subject to your compliance with these Terms, you are hereby granted a non-exclusive, limited, non-transferable, revocable license to use the Services as we intend for them to be used. As a registered Expeal user, you are licensed to keep, for your own personal records, electronic or physical copies of documents you have created on Expeal. You may not copy the content of Expeal's forms or agreements for use or sale outside of Expeal. Any rights not expressly granted in these Terms are reserved by Expeal.
When you transmit user content on Expeal, you hereby grant Expeal and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display any such content, including throughout the world in any media. If you submit feedback or suggestions about our Services, we may use your feedback or suggestions without obligation to you.
Resale or unauthorized distribution of materials downloaded from the Expeal website is strictly prohibited. Use of these materials is for your personal or business use. Any resale or redistribution of our materials requires the express, written consent of Expeal.
As long as you follow these terms, you're welcome to use all Expeal services in the manner intended. The documents you create are yours for personal use, but you can't sell or give away the Expeal template they're based on.
Expeal retains all right, title and interest in and to its products and services, including, without limitation, software, images, text, graphics, illustrations, logos, service marks, copyrights, photographs, videos, music, and all related intellectual property rights. Except as otherwise provided in this agreement, you may not, and may not permit others to:
The design, text, graphics and selection and arrangement thereof and services and the legal forms, documents, guidance and all other content found on our website ("Service Content") are copyright Expeal, Inc. All rights reserved.
Expeal is a registered trademarks in the U.S. Patent and Trademark Office. Expeal.com is a trademark of Expeal. These and any other Expeal product or service names or slogans displayed on Expeal products are trademarks of Expeal, Inc. You may not copy, imitate or use them, in whole or in part, without our prior written consent. In addition, the look and feel of Expeal is the service mark, trademark and/or trade dress of Expeal, Inc. and you may not copy, imitate or use it, in whole or in part, without our prior written consent. The names of actual companies and products you might encounter through us may be the trademarks of their respective owners. Nothing in these Terms or the Services should be understood as in any way granting any license or right to use any of Expeal's trademarks displayed on our website. All goodwill generated from the use of Expeal's trademarks is reserved for the use of Expeal, exclusively.
The Expeal logo, software, trademarks, products, and services belong to us. You agree not to copy or sell any of our intellectual property.
We respond to notices of alleged copyright infringement and terminate accounts of repeat infringers according to the process set out in the U.S. Digital Millennium Copyright Act.
If you believe that any material on our website infringes upon any copyright which you own or control, you may file a DMCA Notice of Alleged Infringement with Expeal's Designated Copyright Agent:
Attn: Legal Department
950 North Collier Blvd, Suite 101
Marco Island, Florida 34145
Email: legal [at] expeal.com
We comply with the U.S. Digital Millennium Copyright Act, and expect our users to, as well.
Expeal's websites may contain links to third party resources and businesses on the Internet, called here "links" or "Linked Sites." Those links are provided for your convenience to help you identify and locate other Internet resources that may be of interest to you. Expeal does not sponsor and is not legally associated with any third party "linked sites." Expeal is not legally authorized to use any trade name, registered trademark, logo, official seal or copyrighted material that may appear in the link.
Expeal does not control, endorse or monitor the contents of any Linked Site. That includes, without limitation, any further link contained in a Linked Site, and any changes or updates to a Linked Site. Expeal is not responsible for webcasting or for any other form of transmission received from any Linked Site. These Terms do not cover your interaction with Linked Sites. You should carefully review the terms and conditions and privacy policies of any third party sites.
If you use any service provided on a Linked Site, (a) Expeal will not be responsible for any act or omission of the third party, including the third party's access to or use of your customer data and (b) Expeal does not warrant or support any service provided by the third party.
The links we provide to other websites are for your information only. We don't endorse and are not responsible for the content on those sites.
Please read this section carefully as it affects your rights
The information, software, products, and services made available through Expeal may include inaccuracies or typographical errors. Expeal and/or its suppliers may at any time make improvements or changes to our Services. Information received via Expeal should not be relied upon for personal, medical, legal, or financial decisions. You should consult an appropriate professional for specific advice tailored to your situation. In short, your use of our Services is at your own risk.
TO THE FULLEST EXTENT PERMITTED BY LAW, EXPEAL AND ITS AFFILIATES, SUPPLIERS AND DISTRIBUTORS MAKE NO WARRANTIES, EITHER EXPRESS OR IMPLIED, ABOUT THE SERVICES. THE SERVICES ARE PROVIDED "AS IS." WE ALSO DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. INFORMATION AND OPINIONS RECEIVED VIA THE WEBSITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL EXPEAL, ITS AFFILIATES, SUPPLIERS OR DISTRIBUTORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OR ANY LOSS OF USE, DATA, BUSINESS, OR PROFITS, REGARDLESS OF LEGAL THEORY, WHETHER OR NOT EXPEAL HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
EXPEAL'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES SHALL IN NO EVENT EXCEED THE GREATER OF $500 OR THE AMOUNT PAID BY YOU TO EXPEAL FOR THE 12 MONTHS PRECEDING THE SERVICES IN QUESTION.
While we do our best to make sure everything is accurate and up to date, your use of our website is at your own risk. Please don't make personal, medical, legal, or financial decisions without consulting a professional.
On behalf of yourself and your heirs, executors, agents, representatives, and assigns, fully release, forever discharge, and hold Expeal, your Program Sponsor and its affiliates and their respective officers, employees, directors and agents harmless from any and all losses, damages, expenses, including reasonable attorneys' fees, rights, claims, and actions of any kind and injury (including death) arising out of or relating to your use of the Service. You agree that this release has been freely and voluntarily consented to and you confirm that you fully understand what you are agreeing to.
You agree to indemnify and hold Expeal, your Program Sponsor and its affiliates and their respective officers, employees, directors and agent harmless from any and all losses, damages, expenses, including reasonable attorneys' fees, rights, claims, actions of any kind and injury (including death) arising out of any third party claims relating to your use of the Service, your violation of these Terms or your violation of any rights of another.
Expeal is not responsible for anything that happens as a result of you violating these terms, violating someone else's rights, or a third-party claim.
PLEASE READ THIS SECTION CAREFULLY, AS IT AFFECTS YOUR RIGHTS.
Most customer concerns can be resolved quickly and to the customer's satisfaction by calling our Customer Service Department at (844) 839-7325. You can also email us at customerservice [at] expeal.com.
However, if Expeal is not able to resolve a dispute with you after attempting to do so informally, then as a condition to your use of the Services we mutually agree to resolve such dispute through binding arbitration under the auspices of JAMS Alternative Dispute Resolution ("JAMS"). JAMS will administer any such arbitration under its Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes. The arbitration will be held in the United States county where you live or work, Miami, Florida, or any other location as to which we may then mutually agree. A party seeking arbitration must first send to the other, by certified mail, a written notice of dispute.
Any notice to Expeal should be addressed to Expeal, Inc., Attn: Legal Department, 950 North Collier Blvd, Suite 101, Marco Island, Florida 34145. Any notice to you shall be sent to your address as set forth in Expeal's records of account or such other legal address as Expeal is able to identify.
You may only resolve disputes with us or Participating Attorneys on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations aren't allowed.
Notwithstanding our agreement to arbitrate our disputes as provided above, the following exceptions will apply to the resolution of disputes between us:
Expeal may, in the future, make changes to these provisions regarding dispute resolution and arbitration by providing notice in accordance with the section of these Terms entitled "Modifications" below. You may reject any changes made during your Membership by sending us written notice. Such notice must be given within thirty (30) calendar days of the notice of modification to the following address: Expeal, Inc., Attn: Legal Department, 950 North Collier Blvd, Suite 101, Marco Island, Florida 34145.
If you have a problem with Expeal and customer service can't help, you waive your right to sue us, either individually or by class action. Instead, we'll resolve your dispute using private arbitration.
These Terms will be governed by Florida law without regard to its conflicts of laws principles.
These terms are governed by Florida state law.
These Terms constitute the entire agreement between you and Expeal with respect to the subject matter of these Terms, and supersede and replace any other prior or contemporaneous agreements, or terms and conditions applicable to the subject matter of these Terms. These Terms create no third party beneficiary rights.
These terms are the one and only official agreement between you and Expeal.
Expeal's failure to enforce a provision is not a waiver of its right to do so later. If a provision is found unenforceable, the remaining provisions of the Terms will remain in full effect and an enforceable term will be substituted reflecting our intent as closely as possible. You may not assign any of your rights under these Terms, and any such attempt will be void. Expeal may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of any business associated with the Services.
If for some reason Expeal can't or doesn't enforce part of these terms, the rest of the terms will still be valid.
We may revise these Terms from time to time, and will always post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you (by, for example, posting on our blog or on this page). By continuing to use or access the Services after the revisions come into effect, you agree to be bound by the revised Terms.
We will always post the most current terms here on our website.